Company Name: Netmagic IT Services Private Limited – Jobs in Mumbai for Mail and Monitoring Engineer
Netmagic, an NTT Communications company, is Indiaâ€™s leading Managed Hosting and Cloud service provider, with 9 carrier-neutral, state-of-the-art data centers and serving more than 2000 enterprises globally. Headquartered in Mumbai, Netmagic also delivers Remote Infrastructure Management (RIM) services to various Enterprise customers globally including NTT Communicationâ€™s customers across Americas, Europe and Asia-Pacific region. The Company was the first in India to launch services â€“ Cloud Computing, Managed Security, Disaster Recovery-as-a-Service (DRaaS) and Software-Defined Storage. Netmagic has been recognized with 6 awards at the CIO Choice Award 2016 and Frost & Sullivan India ICT Award 2016.
Will Work in a 24 X 7 Environment (NOC).
Will support the customer over email as well as phone.
Will be responsible for the uptime of the various client projects being managed / monitored.
Will report to the team Manager.
Will make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined.
Raise and also update the tickets in CRM for all the issues handled / worked upon.
Will have to report the daily issues handled / escalated in the form of daily shift reports.
Need to make sure that issues are handled in right time frames as per the SLA / commitments.
Monitoring & Management of Backup Application Support Mail applications.
Monitoring the Servers,Network Devices and Links
Monitoring tools which are used BMC and Nagios.
Good communication and inter-personal skills.
Passionate for growth.
Salary: Not Disclosed by Recruiter
Functional Area: IT Hardware , Technical Support , Telecom Engineering, Support Mail applications
Role Category: Other
Employment Type: Permanent Job, Full Time
Fresher, BMC, Nagios, Hardware , Technical Support , Telecom Engineering
UG: BCA – Computers, B.Sc – Computers, B.Tech/B.E. – Computers
Recruiter Name: Aswathy Nair
Reference Id: Monitoring