Incedo Inc (formerly a part of the $4Bn Indiabulls Group) is a technology solutions and services provider headquartered in the Bay Area, USA with workforce across North America, South Africa and India (Gurgaon, Bangalore). We specialize in Data & Analytics and Product Engineering Services, with deep expertise in Financial Services, Life Science and Communication Engineering. Our key focus is on Emerging Technologies and Innovation. Our end-to-end capabilities span across Application Services, Infrastructure and Operations. We are a young and vibrant organization; our employees are our greatest assets. Our culture allows our employees the freedom to learn experiment and reach the pinnacle of growth. A career at Incedo Inc. offers challenging assignments, world-class working environment, professional management and ample opportunities to train, learn and execute demanding projects, and in turn, get recognition in the form of exceptional rewards.
- As a member of our technical support team, the incumbent will provide level 1 support.
- Responsible for providing support for Network Devices’ queries via phone & online ticketing tool in timely and professional manner
- Serves as a basic point of contact for Customers complaints, queries, request, feedbacks etc.
- Responsible for analyzing reported issues and providing solutions after duly testing the same
- Manage and take ownership of the resolution process for all customer related issues
- Aim to resolve issues in first-time Customer interaction.
- Ensures 100% logging of all queries and complaints of the customers
Salary:- Not Disclosed by Recruiter
Experience:- 0 – 2 Years
Industry:- IT-Software / Software Services
Functional Area:- ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:- Voice
Role:- Associate/Senior Associate -(Technical)
Employment Type:- Permanent Job, Full Time
CCNA, CCNP, Networking, Network Engineering, Firewall, LAN, Wireless, Technical Support, Customer Interaction, Soft Skills, Network Engineer, Network Engineer L1
B Tech/BE/MCA with Technical Certifications like CCNA (must), CCNP, JNCIP-E, JNCIS-E
Experience in Technical Support of Network Devices primarily LAN, Wireless, and Firewall
Recruiter Name: Nishant
Contact Company: Incedo Technology Solutions Ltd.
Address: #248, Udyog Vihar, Phase-4, Gurgaon
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